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ROOMS ADULTS (+18) CHILDREN
 
 
CUSTOMER SERVICE
TEL: +355 4 2235 688
OPERATING HOURS
Mon - Fri: 08:00-18:00 (CET)
Saturday: 08.00-16.00 (CET)
FAQ
HOW TO MAKE A RESERVATION


Albania Holidays manages www.balkan-hotel.com along with www.albania-hotel.com, www.albania-holidays.com and www.tirana-hotel.com . At Albania Holidays we take our responsibility regarding your privacy, very seriously. The information we request when making your reservation is requested in order to offer you a professional service. We only share customer information with the hotel or service provider you will be served by. Under no circumstances will we distribute it to others, except in the unlikely event that the law obliges disclosure. Your contact data is used to make the reservations. This data will be passed on to the hotel or other providers in order to identify you upon arrival and to contact you in case of changes in the reservation.
We would again like to stress that, in accordance with Albanian and European personal data protection laws, strict security procedures are observed at Albania Holidays to prevent personal data misuse and unauthorised access.

Credit Card information
We are well aware of the importance in keeping your credit card information secure and safe. Therefore, we apply strict measures of not allowing the use of credit card information online via e-mails we exchange with you.
In case of prepayments with a credit card via our BANK approved pre-authorisation form, we follow strict rules imposed by both our Bank and the credit card companies, to protect the information given by you.


When does Albania Holidays send you emails?
After you have made a booking you will receive a confirmation voucher if this is an automatic booking online or an e-mail confirmation if it is an on request service. You may take this confirmation to the hotel or service providers as guarantee of the reservation. Sometimes Albania Holidays may send feedback or survey emails after your stay at the hotel or use of our other services. If you do not wish to give us your opinion, you can let us know and we will not request any further feedback. If you have any suggestions or remarks about this privacy statement, please send us an email at: contact@balkan-hotel.com



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